The Heritage offers sophisticated elegance with impeccable hospitality set in the unspoilt Laois countryside. It features a luxury hotel and an award-winning spa, along with on-site activities such as a health club, leisure pool, jacuzzi, sauna, steam rooms, walking track, and cinema.
We are currently hiring a Full Time Food and Beverage Assistant to join our team.
MAIN DUTIES
1. Arrive on time for duty.
2. Operate the till system effectively.
3. Greet guests warmly with eye contact and appropriate greetings.
4. Maintain a clean and tidy station at all times.
5. Prepare mise en place for service, including setting tables, stocking stations, and preparing beverages.
6. Handle crockery, cutlery, and glassware carefully to minimize breakages and maintain standards.
7. Take orders accurately, promote products, and maximize sales.
8. Anticipate guest needs to enhance service quality and satisfaction.
9. Assist colleagues promptly and courteously, and be flexible to hotel needs.
10. Communicate effectively within the team and attend briefings.
11. Follow The Heritage’s policies and procedures.
12. Have knowledge of wines, spirits, and menu items.
13. Handle guest complaints discreetly and notify management when necessary.
14. Know the hotel’s facilities and promote them.
15. Report for duty in proper uniform with high personal hygiene standards.
16. Participate in training and maintain cleanliness standards.
17. Report maintenance issues and manage lost and found property according to procedures.
18. Familiarize with all hotel facilities and promote them.
19. Participate in meetings, job chats, and performance reviews.
20. Handle complaints courteously and report them appropriately.
21. Work towards high inspection results and demonstrate flexibility for ongoing progress.
WHAT WE’RE LOOKING FOR
1. Experience in F&B, hospitality, or customer service (preferred but not essential).
2. Positive attitude and excellent communication skills.
3. Ability to work flexible shifts, including mornings, evenings, and weekends.
4. Team player with a keen eye for detail and hygiene.
CORE VALUES
Our core values are the foundation of our culture and leadership at The Heritage, fostering growth and prosperity for our employees.
#J-18808-Ljbffr