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Technical Coordinator, Fund Services Centre, Transfer Agency, Limerick
Client:
Northern Trust Corporation
Location:
Limerick, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
02e175b3034f
Job Views:
65
Posted:
22.01.2025
Job Description:
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role/ Department:
Transfer Agency (TA) provides administration services to fund management companies covering the full range of Investor servicing functions such as dealing, registration, settlements, distributions, commissions, and statements. The Fund Service Centre (FSC) is the contact centre for the TA department.
Reporting to a Team Leader, your main responsibility will be to ensure that investor queries are handled in accordance with our quality and service level standards across calls and emails for all clients. As a Technical Coordinator, along with BAU duties, you will be responsible for working with the Team Leader daily, supporting the team development and enhancing the overall performance of the department.
Key Responsibilities:
* Support the Team Leader in day-to-day activities and deputize in their absence
* Act as a mentor to all members of the team, providing support and assistance where necessary
* Represent the department at relevant meetings, forums, and client visits as required
* Be a subject matter expert and assist the team with handling complex queries, including escalated cases
* Utilize phone and email technology to monitor query levels and adapt resourcing to ensure that all Service Level Agreements are met
* Ensure that relevant controls are adhered to within the department on a daily basis and assist in providing sign-off for key processes as required
* Look to improve quality through QC process, procedural reviews, and enhancements
* Provide input to process changes which result in greater operational efficiency and increased quality.
* Fulfill additional, relevant tasks appropriate to the role and business requirements.
Skills/ Qualifications:
* Strong Interpersonal Skills (relationship building, respect, inclusion, problem solving, and understanding)
* Exceptional Customer Focus
* Effective Communication Skills
* Ability to work on own initiative and to set deadlines
* Thinking (decision making, idea generation, analytical mindset, and a problem solver)
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation:
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
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