Key Responsibilities:
* Owning and driving features from concept to launch within the Virtual Agent product area.
* Working end-to-end on product development—defining requirements, collaborating with engineering, and ensuring timely delivery.
* Partnering with design and engineering to create intuitive, high-quality AI-driven self-service experiences.
* Defining and prioritizing feature roadmaps, ensuring alignment with product goals and business needs.
* Identifying opportunities to innovate and push boundaries with AI, Generative AI, LLMs, and automation technologies.
* Collaborating with customers to gather feedback, understand use cases, and ensure product success.
* Managing product releases, working closely with development teams to ensure smooth execution and go-to-market readiness.
* Driving operational excellence by improving internal product processes and delivery frameworks.
* Staying on top of AI, Bots, Virtual Agents, and self-service trends to inform product innovation.
* Applying design thinking principles to ensure that product features prioritize user needs, efficiency, and ease of use.
* Working cross-functionally with engineering, UX, marketing, and customer success teams to align on execution and business priorities.
Required Experience:
* 6+ years of product management experience in AI, SaaS, customer experience platforms, or automation technologies.
* Experience in owning and managing features end-to-end, from ideation to launch.
* Deep collaboration experience with engineering and design teams, driving execution and problem-solving.
* A track record of delivering complex product initiatives on time, balancing scope, resources, and priorities.
* An understanding of AI, Generative AI, LLM technologies, and their application in Virtual Agents, Bots, and self-service automation.
* Experience managing cross-functional projects, ensuring smooth coordination across teams.
* A proven ability to work with customers, gathering insights and feedback to improve product adoption and usability.
* Data-driven mindset, with the ability to analyze product performance and drive iterative improvements.
* Experience with design thinking and user-centric problem-solving to ensure high adoption and usability of AI-driven products.
Ideal Candidate:
* Hands-on and execution-focused, comfortable driving product development from concept to launch.
* Highly organized, with strong project management skills to ensure timely and high-quality feature delivery.
* Excellent communication skills, capable of clearly articulating product vision, priorities, and technical concepts to different stakeholders.
* Thriving in a cross-functional environment, working closely with engineering, UX, marketing, and customer success teams to align on execution.
* A strategic thinker, able to balance long-term product goals with day-to-day execution.
* An innovative mindset, always looking for ways to push boundaries and think outside the box with AI-driven solutions.
* Customer-focused, with experience collaborating with users to understand their needs and drive better product adoption.
* Data-driven decision-maker, leveraging insights to continuously improve product performance.
About Genesys:
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.