If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
Who is MarketStar?
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
About theSales Support Associate:
We are seeking an individual who is keen to develop a career in sales or customer service. You will be representing one of our key clients here at MarketStar, one of the top three fin tech companies in the world.Your primary responsibilities will be to handle incoming calls and efficiently direct them to the appropriate department oradvise of the steps the customer can follow to resolve their query. At MarketStar, we're not just a workplace; we're a platform for your professional growth. This is a uniqueopportunity to gain exposure to best practices in both sales and customer service to kick start your career. We believe in recognizing and rewarding talent. As you grow and excel in your role, there will be ample opportunities for career advancement within our organization. We're invested in your long-term success and are excited to see you thrive with us.
Location:Hybrid, Leopardstown, Dublin 18 (Tuesday & Thursday in office)
What Will You Do?:
Inbound Calls/Emails:Manager incoming calls and emails from existing or new customers. Gather necessary information while determining the nature of their requirement. Resolve queries through necessary content or redirect inbound requests to the necessary team.
Routing: Effectively route leads or calls to the appropriate department or team based on the nature of the inquiry or request. Ability to identify potential salesopportunitiesand route tothesales team.
Customer Service: Provide excellent customer service by addressing customer inquiries and concerns with courtesy, patience, and a customer-centric approach.Providefollow-up if needed to ensure a positive customer experience.
Data Entry: Data entry and administration duties when required.
Collaboration: Collaborate with other team members and departments to ensure smooth transitions and follow-up.
What Will You Need to Succeed?
1. Motivated, positiveprofessional keen to make an impact in a scaling business.
2. Strong communication skills, both verbal and written.
3. Excellent interpersonal skills and a customer-centric mindset.
4. Ability to work in a fast-paced environment while handling multiple tasks simultaneously.
5. Experience working in a sales environmentis a bonus.
6. Willingness to learn and adapt to new processes and procedures.
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
7. Comprehensive VHI Health cover from day one
8. Structured training & career development opportunities
9. Education reimbursement
10. Paid birthday leave
11. Child/Dependent care reimbursement
12. Personal Hardship Loan Program
13. Mental health and 24/7 employee assistance program
14. Bike To Work Scheme / Taxsaver Leap Card Scheme
15. Top-performer and tenure awards
The pay for this position is basic salary per annum of €32,000. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.