Job Description:
The Operations Support Service Technician is a key role within the Transport Technology directorate, working closely with the Transport Management System (TMS) and Integrated Ticketing System (ITS) teams.
Main Responsibilities:
1. To act as the primary point of contact for technical issues and respond to potential faults raised through our Helpdesk by users of our systems or through fault detection systems.
2. To support the hardware installation and configuration of end-to-end infrastructure equipment, including on-bus AVL and Ticket equipment and Display systems.
3. To update network equipment to the latest firmware releases by arranging and performing scheduled upgrades.
4. To troubleshoot and provide support for Windows OS and Server in the business environment.
5. To manage goods in and out and stock management using asset management DB and other systems, including sending parts to vendors for repair and booking returned items back into stock after returning from repair.
Role Requirements:
* More than three years' experience within similar technical service environments;
* A National Craft Certificate in Electrical, Mechanical, Aeronautical, and/or Automotive;
* Ability to understand and troubleshoot complex technical environments;
* Demonstrable ability to fault-find and troubleshoot technical issues;
* Systems analysis and design experience, customer-facing skills a benefit;
* Excellent English written and verbal communication skills;
* Proficiency using Microsoft Office.