Stelfox is partnering with a SaaS provider in Cork City, who are looking to recruit an Internal IT Support engineer to cover their Office365 / Microsoft environment.
As an IT administrator, you will provide back office & End User technical support, ensuring smooth operations for our Microsoft Office365 & Atlassian Jira estate. You’ll work closely with internal stakeholders to diagnose issues, implement solutions, and optimize processes across Office365 services and applications in use.
What You’ll Do
* Deliver hands-on technical support for end-users, ensuring prompt and effective issue resolution.
* Diagnose and troubleshoot IT problems across operating systems, applications, and networks.
* Collaborate with Engineering to develop IT automation workflows that reduce manual interventions.
* Maintain accurate records in ticketing systems like Jira and ServiceNow.
* Work cross-functionally with IT teams and stakeholders to improve processes and enhance user experience.
What You Should Bring
* Experience in Microsoft Office365 and associated services & applications.
* Strong knowledge of Windows / MacOS support and issue resolution.
* Experience using Jira, ServiceNow, or similar.
* Networking: Familiarity with TCP/IP, common protocols, and network troubleshooting.
* Identity & Access Management: Understanding of user provisioning and access security.
Non-Technical Skills:
* Strong interpersonal and communication skills—able to explain technical concepts to non-technical users.
* A proactive mindset—always looking for ways to improve processes and optimize workflows.
* Ability to prioritize and problem-solve under pressure.
* Team player—able to coordinate across organizations to resolve issues efficiently.
Experience & Education:
* 2-3 years of experience in an IT support role, preferably within an internal back office / End User environment.
Please note, this position is located in Cork City and operates on a hybrid working model.
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