Job Description
You will need to have both outstanding customer focus coupled with in-depth knowledge of plant equipment.
Key Responsibilities:
* Attend site and understand the customer's needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up-to-date dealer software and repair techniques.
Main Job Functions:
* Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
* Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
* Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with information for the work required.
* Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
* Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Requirements:
* Work autonomously on own initiative as well as part of a team.
* Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business.
* Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
* Effective problem solver with strong analytical skills.
* Motivated and Dynamic Self-starter.
Education and Experience:
* Knowledge in the use of field-based diagnosis tools and equipment essential.
* Heavy Earth Moving equipment operating knowledge.
* LDV driving licence.
* Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice.
* Experience of a variety of construction and static machines essential.