We are seeking to hire a Contract Manager on a 1 year fixed term contract. This person will manage a nationwide soft services contract, ensuring the delivery of services across multiple sites while maintaining high levels of customer satisfaction and compliance with contractual agreements. This role focuses on overseeing operations such as cleaning, security, landscaping, and waste management, ensuring cost-effectiveness and alignment with client expectations. This position will report into the Director of Operations.
Work Environment: Office-based in Dublin with regular site visits, requiring flexibility.
Key Responsibilities:
* Contract Management: Oversee contract execution, ensuring compliance with SLAs, KPIs, and budget management. Handle contract renewals and negotiations.
* Operational Oversight: Supervise delivery of soft services, develop operational plans, and monitor quality control procedures.
* Client & Stakeholder Management: Serve as the primary client contact, build relationships, and report on contract performance.
* Team Leadership: Lead and develop contract and subcontracted teams, ensuring health, safety, and environmental compliance.
* Compliance & Reporting: Ensure adherence to regulations, prepare performance and financial reports, and manage audits and corrective actions.
* Continuous Improvement: Identify cost-saving opportunities, implement innovations, and drive service optimisation.
Qualifications & Skills:
* Bachelor’s degree in Facilities Management, Business Administration, or related field (or equivalent experience).
* Proven experience in managing soft services within the FM industry.
* Excellent leadership, communication, and client relationship management skills.
* Proficient in financial and contract management.
* Strong problem-solving, time management, and organisational skills.
* Customer-focused with a commitment to service excellence.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative and Management
* Industries: Facilities Services
#J-18808-Ljbffr