Content Review for Swedish Market
Main Responsibilities:
- Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.
- Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site.
- Becoming and remaining knowledgeable about client's products and community standards.
- Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users.
- Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
- Recognising trends and patterns and escalating issues outside the company policy to the global team.
- Identifying inefficiencies in workflows and suggesting solutions.
Skills & Competences:
- Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
- Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
- High adaptability and positive approach to challenges.
- Ability to make decisions, prioritise, solve problems, and work as part of a team.
- Effective Time management & Prioritisation skills.
- Ability to consistently hit KPIs on time.
Language Skills:
- Fluent level of Swedish language in oral and written communication, with in-depth understanding of culture and social trends in the region.
- Advanced level of English (C1).
Contract:
Full-time, permanent position at Covalen Solutions.
Working Hours:
Candidates choose between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Compensation:
- €29,700 per year as base salary.
- In case you are working the Evening shift: 25% salary uplift for the late hours from 10pm to 2am.
- Private healthcare.
- Pension contribution.
- 25 days of annual leave.
- Extensive Training and access to CPL's Wellness Programme.
- Tax Saver and Bike-to-Work Scheme.
Location:
Dublin 18, Sandyford, Dublin South.
This is an office-based job. Work from home / remote work is not an option.
Important:
- Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
- Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4).
Why Apply?
- Opportunity to work within a multicultural and diverse team.
- Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
- No shift rotations – fixed working schedule.
- No previous experience required – full training is provided.