Technical Support Manager Dublin (Office-based, Full-Time 5 days in the office) Join a dynamic IT team as the primary day-to-day technical contact for onsite users in Dublin, while also supporting colleagues across the UK, Europe, and the US.
This role is ideal for a hands-on, solutions-focused professional who enjoys combining IT support with systems administration and process automation.
Main Responsibilities: Deliver high-quality 1st and 2nd level support (desk-side and remote), including white-glove support for VIPs.
Maintain and administer Microsoft 365 suite (Entra, Intune, Exchange, Teams, OneDrive, SharePoint).
Automate key support tasks through scripting (e.g., PowerShell) and use of APIs.
Manage local infrastructure, hardware, software, AV systems, and mobile devices.
Partner with global teams on IT initiatives and report on local incidents or changes.
Maintain systems security, patching, and ensure compliance with IT standards.
Create user documentation to improve self-service and internal knowledge sharing.
Key Skills & Experience: 5+ years' experience in IT support and system administration.
Strong knowledge of Microsoft 365 environment and ITSM platforms (preferably ServiceNow).
Experience with video conferencing (Zoom/Teams) and AV setup.
Familiarity with scripting (PowerShell), mobile device support (iOS), and basic networking.
Excellent communication skills and ability to work independently in a fast-paced environment.
Understanding of VIP white glove service requirements.
Desirable: ITIL certification or experience.
Experience with Microsoft Endpoint Manager, Cisco devices, or Fortinet firewalls.
Exposure to HPE SimpliVity systems and application packaging.
This is a hands-on, office-based role requiring occasional flexibility in hours and occasional travel.
Skills: powershell Microsoft 365 ServiceNow AV video conferencing AV setup mobile device support