Manager, Engagement Management, Collaboration
The Manager of Engagement Management reports into the Senior Director Services, Collaboration and provides leadership over client implementation project management, leads Engagement (Project) Managers, has accountability for the governance of project portfolios, and supports strategic initiatives to drive continuous improvement across client project delivery.
Key Responsibilities:
* Team Management: Lead the Engagement Manager team (across NA and EMEA) within the Collaboration Business Unit to drive cohesiveness and provide ongoing coaching.
* Support individuals team members through professional development and growth opportunities.
* Tracking and managing compliance with reporting across the team.
Delivery Management:
* Advise and support Engagement Managers through client implementation project challenges.
* Provide regular reporting to senior leadership regarding key accounts, project portfolio, and project escalations.
* Collaborate with Intapp client-facing teams to ensure a high-quality client experience.
* Participate in internal steering committee meetings to discuss overall project health and progress.
* Project managing SaaS engagements (20-30% of the role).
Governance:
* Monitor project budgets and project efficiency, ensuring projects are being effectively tracked through internal CRM and validating accuracy of project data.
* Work with Engagement Managers to ensure appropriate controls and risk mitigations are in place for complex implementations.
* Ensuring a smooth knowledge transfer from the Sales team to the implementation team delivering the SoW.
Continuous Improvement:
* Participating in and enabling continuous improvement activities across the implementation lifecycle as well as within the wider Collaboration Business Unit.
* Proactively seeking opportunities to align process to new product offerings and improve the customer experience.
Requirements:
* A minimum of 10 years of experience in delivering technical projects and programmes.
* Experience of delivering SaaS implementations and knowledge of the SaaS delivery model.
* Experience leading a strong, experienced team, of Program and Project Managers and supporting staff.
* Exceptional communication skills with a drive for successful customer outcomes.
* Ability to successfully collaborate with all stakeholders and maintain a positive outlook.
* Strong attention to detail with proficiency and experience in presenting and influencing senior leadership in a large organization.
* Experience of managing through organizational and process change.
Preferred Qualifications:
* Experience serving clients in the accounting and consulting or legal industries.
* Experience delivering projects centered around information management or Microsoft Teams and Share Point.
* Working as a project manager in a SaaS organization.
* Leading commercial engagements and discussions with clients.
About Us:
We emphasize accountability, responsibility, and growth at Intapp. Our culture is positive, open, and collaborative, fostering creativity, approachability, and teamwork. We offer competitive base salary plus variable compensation and equity, generous paid parental leave, and comprehensive benefits, including tuition reimbursement, family formation benefit, wellness programs, paid volunteer time off, and donation matching. Opportunities for personal growth and professional development are also available.