Job Schedule:
Temps Complet
Job Type:
CDI
Brands:
FAIRMONT
Job Category:
Restauration
Location:
The Plaza - A Fairmont Managed Hotel, New York, United States
Reference:
REF49845Y
Food and Beverage Guest Experience AgentRegion: Luxury & Lifestyle
Company Description Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Accor Careers.
Job Description The Palm Court Guest Experience Agent's primary responsibility is to improve the guests' experience through diligent arrival preparation, dining experience post visit and daily operations of the restaurant seating.
Create relationships and use online resources to turn Moments into Memories.
Reporting to the Palm Court Guest Experience Supervisor, the Palm Court Guest Experience agent is a key member of the Food and Beverage department and will support the department to achieve the departmental goals.
The Palm Court Guest Experience Agent holds accountability for instilling consistency of hotel and Fairmont standards as well as generating and promoting ideas to enhance the Five Diamond / Five Star experience.
This position will be driven by a commitment to be the most gracious in hospitality.
RESPONSIBILITIES:
Consistently offer a professional, friendly greeting and engaging serviceUnderstand all colleagues' tasks in the outletAssist with booking, modifying and cancelling reservationsCollect, file, distribute and answer to guest feedback and questionsHave knowledge of all menu items, garnishes, contents and preparation methodsAssist guests regarding food and beverage menu items in an informative and helpful wayBuild rapport with VIPs, distinguished visitors, encourage feedback throughout their experienceAssist with maintaining menusUnderstand shift end reports in the outlet and the POS systemEnsure all guest challenges are entered into their respective guest profiles in PMS for hotel guests and Restaurant seating software for both hotel and non-hotel guestsFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageMaintain regular attendance in compliance with Plaza and Fairmont Standards, as required by scheduling, which will vary according to the needs of the businessMust have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient operations in all areasThis position plays an important role in creating personalized and creative experiences for our guests to elevate their experience.
On some occasions, the ability to work under pressure and prioritize, completing projects start to finish in under two hoursAn eye for detail and strong organizational skillsA talent for adjusting rapidly, effectively, and intelligently to changing circumstancesCreative problem solving abilities and passion for creativityStrong work ethic, with the ability to work independently and as a member of a teamCoordinate with other Palm Court Guest Experience Agents and Food and Beverage Managers on specific the arrival, departure, and special needs of VIP dining guests.
Prepare VIP portfolios of Palm Court guests.
Create and leverage relationships with vendors (artists, florists, concierges, etc) to assist in creating these momentsMust be able to maintain the confidentiality of all guest and member information and pertinent hotel data, as well as the security of high profile guests or members in accordance with hotel standardsMust be able to meet deadlines and coordinate among departments the delivery of quality amenities to guestsManage day to day operations at each tea seating while not in the officePlace pre-arrival calls as per the SOP to identify special requests and obtain arrival timesMaintain database of guest preferences, habits, and special dates and encourage other employees to do soAssist with additional Food and Beverage tasks, as neededUnderstand and communicate promotions and enhancements effectively with colleaguesServe as general guest information source.
Act as a salesperson for The Plaza and Fairmont Hotels & ResortsMaintain consistent and effective flow of communication between management and fellow colleagues.
Arrange for or purchase VIP gifts if requiredActively participate in daily briefings and meetingsComplete projects in a timely manner as required by the Palm Court Guest Experience Supervisor, F&B Managers, Assistant Director of F&B and Director of Food & BeverageBe able to participate proficiently in functions outside one's department when called uponQualifications Previous service experience is an assetPrevious Point of Sale System experience is an assetExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Aspects of Position (include but are not limited to): Constant standing and walking throughout shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pullingOccasional ascending stairs and rampsAdditional Information All your information will be kept confidential according to EEO guidelines.
Discover a world where life pulses with passion.
LAISSEZ VOTRE PASSION S'EXPRIMERExperience Level:
Entry Level
Job Schedule:
Temps Complet
Brands:
ACCOR
Job Type:
CDI
Locations:
Jakarta
Job Category:
Restauration
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