Commercial Centre of Excellence (CCoE) Manager
Apply locations Cork time type Full time posted on Posted 5 Days Ago job requisition id R0006852
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Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints.
Job Description:
The CCoE team is responsible for partnering with Trend Micro Field Sales Organization to support sales opportunities from a deal structuring, commercial, legal, revenue, and booking perspective. This dynamic team is pivotal to the success of our sales teams located in-region, ensuring that deals can move through the sale cycle in a timely fashion, and our account executives are enabled to respond quickly to shifting customer priorities.
This Manager role, reporting into the CCOE Senior Manager, is a key member of our broader organization, responsible for leading and developing a team, fostering a positive and inclusive work culture, and managing all aspects of the employee lifecycle. This role is essential for ensuring high performance, employee engagement, and the achievement of team and organizational goals.
Critical Skills and Competences:
* Excellent interpersonal skills
* Proven track record of leading, motivating, coaching, and developing high performing teams
* Manage scheduling, staffing levels, and workload distribution
* Demonstrated ability to work with executive teams in a fast-paced environment
* Strong understanding of Sales models & processes.
* Transformational change mindset to act as a change agent within the CCoE Team.
* Ability to challenge existing processes and propose new business solutions
* Experience working and leading large-scale global and cross-functional projects
* Proven ability to handle stakeholder negotiations in a business development context
* Previous experience of using CRM tools such as Salesforce.com
* Flexibility to work at End of Quarter and to travel
* Prior experience in Software/Services/Marketplace/ SaaS is an advantage
Key Duties & Responsibilities:
* Team Management – managing a team of people with diverse, yet interconnecting roles.
* Performance Management - Monitor and evaluate team performance against KPIs and business objectives.
* Become a trusted business partner for the Trend Micro Field Sales Leadership team.
* Drive proactive engagement between CCoE Team and the Regional Sales Teams.
* Agent for change, leading and delivering on company-wide initiatives and roll-outs
* Drive compliance through interaction with internal stakeholders.
* Support the Field Sales Leadership team with prioritization and escalation management
* Understand internal and external customer needs and pain points.
Qualifications:
* Broad experience and understanding of Business/Sales Operations
* Prior experience of working in Deal Structure teams a distinct advantage.
* Ability to lead, organize and prioritize, maintain attention to detail, and work under critical timeframes.
* Excellent verbal and written communication skills.
* Knowledge or experience in contract/tender/RFP reviews is an advantage.
* Previous experience in the Cybersecurity Industry would be advantageous.
* Experience Required: 3+ years’ relevant experience in Commercial operations management or related leadership role.
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