Multinational global logistics provider now seeks an experienced Road Freight Forwarder for their South Dublin HQ. The company has a very ambitious management team and is happy to structure a package to attract a like-minded individual.The purpose of the role is to assist the Operations Manager in the effective running of the Operations Department by; compiling, agreeing & managing freight forwarding clients and business plans where appropriate; ensuring operational plans are developed and implemented to ensure the achievement of freight forwarding business objectives; ensuring that road freight SLAs are met.
Key Duties & Responsibilities: Ensure smooth operational running of operations freight forwarding Clients to include European Road, Short Sea, Customs and Warehouse activities. Management of supplier relationships to ensure that SLAs are achieved. Ensuring that service is maintained at the levels agreed within contracts. Defining, compiling & analysing agreed KPI information to ensure optimal efficiency & performance. Producing statistical information relating clients Reviewing & monitoring internal processes to ensure optimum efficiencies. Ensuring that operational plans are developed and implemented in line with business objectives Developing close relationships with clients through regular communication and meetings, developing and maintaining confidence and encouraging loyalty. Reviewing & analysing contract performance with customers, recommending & initiating improvement plans where appropriate. Ensuring that customers are kept fully informed about issues that affect contract performance. Design and presentation of appropriate client KPI's. Identifying, developing and pursuing organic business growth opportunities with current clients. Experience, Education & Skills: Minimum of 2-3 years recent experience within European road freight forwarding operations. Experience in fast paced operations environment, objective setting, including the establishment and monitoring of SLA's/KPI's. Experience of managing key clients. Strong written and verbal communication skills required. Ability to communicate appropriately and effectively with clients, suppliers, sales team, management and team. Leaving Cert or equivalent. Strong IT literacy including a strong understanding of maximising the effective utilisation of technology. Commercially Focused on maximising margin potential Self-starter with the ability work on own initiative with minimum supervision. Terms:
Full-time, permanent, hybrid role (1-2 days within the office per week) with flexi-start available.
Package:
€40-50,000 with VHI, Pension and Bonus
For a confidential discussion on this opportunity, please contact Garvan Cerasi
IAC-Nov24
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