Job Summary
We are seeking a highly skilled HR Administrator with fluency in both French and English to join our global organisation based in Cork. This is an excellent opportunity to expand your HR experience in a dynamic company.
Main Responsibilities:
* Serve as the primary point of contact for employees and managers regarding benefits, employee data, HR systems, and pay for EMEA countries.
* Respond to employee inquiries via phone or email, accessing various tools and knowledge bases.
* Administer HR-related processes for internal customers, including data entry and support for the company's HRIS tool.
* Develop strong relationships within Human Resources and with internal process partners to better understand these functions.
* Share and improve processes within the team and across the wider businesses.
* Record all enquiries and resolutions in a customer relationship management system according to team SOPs.
* Analyse trends and report results, bringing findings and insights from our team to our businesses.
Key Qualifications:
* Essential human resources experience, preferably with customer contact centre experience.
* Fluency in English and French is required.