At Ryanair, we are currently seeking a Programme Manager – Business Transformation to join our Customer Service Department as part of Europe's Largest Airline Group.
About the Role
This is an exciting time to join Ryanair as we aim to expand our operations to over 800 aircraft and serve 300 million guests per year within the next decade.
Key Responsibilities
* Project management of activities performed by the transformation and digital design team.
* Systems design and innovation, systems optimization, MIS/BI reporting, and business insight.
* Automation of customer service tasks and implementation of an intelligent telephony platform leveraging AI to reduce dependency on contact centre agents.
* Collaboration with the Labs and Digital teams to design and implement a product development roadmap for internal processes and external customer support demand.
* Hiring and developing team members to ensure continued best-in-class technology solutions.
* Delivering agile outcomes with innovative partners from a cost and functionality perspective.
* Providing leadership with a focus on performance expectations and meeting aggressive deadlines.
Requirements
* 3+ years of experience in leading operations/business transformation.
* Good understanding of creating business cases.
* Experience leading multi-discipline teams with diverse responsibilities.
* Proven track record in project management and delivery.
* Excellent leadership skills with initiative and courage to challenge the status quo.
Benefits
* Competitive salary.
* Discounted and unlimited travel to over 230 destinations.
* Defined Contribution Pension Scheme.
* Death in Service Benefit.
* 20 Days Annual Leave increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
* Option for up to 5 additional unpaid leave days per year.
* Cycle 2 Work Scheme.
* Unrivalled career progression.
Competencies
* Adaptability/Flexibility.
* Job Knowledge.
* Managing Technology.
* Managing for Results.