Job Title: Support Worker
Reports to: Service Co-Ordinator
Responsible for: Contributing to the day-to-day operation of the service and ensuring that it runs smoothly and by organisational procedures.
Contract: Relief (needs only basis)
Salary: €14.03 per hour
Location: Merchants Quay Ireland, Dublin 8, D08 KT61
Are you passionate about supporting vulnerable individuals and making a real difference in your community? Merchants Quay Ireland (MQI) seeks dedicated and compassionate Support Workers to join our Open Access Service in Dublin. As part of our team, you will help provide essential services to those experiencing homelessness, addiction, and mental health challenges.
Main Duties/Responsibilities
1. Ensure smooth daily operations: Contribute to the day-to-day running of services, adhering to organisational procedures to ensure efficient and consistent care delivery.
2. Provide quality support: Perform tasks as directed to guarantee that clients receive high-quality, safe, and appropriate support tailored to their individual needs.
3. Foster a trauma-informed environment: Promote and maintain a trauma-informed culture that is sensitive to clients’ experiences and needs.
4. Build trust with clients: Develop respectful, trusting relationships with all clients, handling challenging situations with care while preserving their dignity.
5. Complete administrative duties: Perform required administrative tasks in compliance with organisational procedures.
6. Collaborate effectively as a team member: Work closely with colleagues to ensure smooth operations, effective communication, and consistent service delivery.
7. Adhere to organisational policies: Follow the procedures of MQI (Merchants Quay Ireland) to maintain high standards of service delivery.
8. Ensure policy compliance: Consistently uphold and enforce policies regarding service delivery, health and safety, confidentiality, and quality standards.
9. Perform other duties as required: Take on additional responsibilities as necessary to ensure the ongoing success and flexibility of the service.
Person Specification
1. A Level 5 QQI qualification (or higher) in social care or a related field.
2. OR 1 year of experience working in the homelessness sector or a related area, preferably in a residential setting.
3. Understanding of Key Issues: An understanding of the issues related to alcohol and drug use, homelessness, and mental health.
4. Knowledge: Good knowledge of relevant legislation, policies, and best practices related to homelessness and/or substance abuse.
5. Strong interpersonal skills with the ability to build rapport and work effectively with clients and colleagues.
6. The ability to respond calmly in crises and use initiative to manage incidents as they occur.
7. The capacity to work as part of a team, recognizing the importance of clear and effective team communication.
Additional Qualifications
1. A good standard of education, with Manual Handling certification being desirable.
Equality, Diversity, and Inclusion (EDI)
Merchants Quay Ireland is committed to creating a diverse and inclusive workplace that values and respects all individuals. We believe in the strength that inclusivity brings to our team and are dedicated to promoting equality of opportunity and fostering a culture of inclusion.
We welcome applications from all sections of the community and strive to ensure our recruitment process is inclusive and free from bias. Our commitment to EDI is reflected in our policies and practices, ensuring a supportive environment where everyone can thrive and contribute to their fullest potential.
If you’re interested in starting your career in this line of work, this role is a great opportunity to start with. Please click the link below to apply. Closing date is 21st of May 2025.
Apply Here
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