My client has an exciting opportunity for a French speaking Customer Success Manager to join their Dublin team to look after a set of key customer accounts.
The Role
* Provide maximum value to customers by building strong relationships
* Drive proactive engagement between the Customers Service teams and the company's products experts
* Develop the company as a trusted partner by assisting customers plan and understand the best ways to utilise their software or products based on the customer's business needs
* Conduct Customer Satisfaction Reviews with customers on a monthly/quarterly basis to gauge customers' levels of engagement and provide feedback regarding service improvements
* Respond to potential customer projects as they arise within your accounts
* Support the management of customer projects, Act as an extra escalation point for customers particularly when dealing with high priority incidents
About You
* Proficient French speaker
* 3+ years' experience in a Customer Success/ Account Management Role
* Demonstrated understanding of Customer Success Management and Retention practices
* Excellent interpersonal skills required particularly the ability to gain alignment and cooperation with colleagues to manage a subset of customers
What We Offer
* Competitive compensation that rewards achievement
* High-level Health, Dental, and Vision insurance
* Life insurance & Income Protection
* 23 days Annual Leave plus 2 company days
* Generous Maternity & Paternity leave policies
* 6% Pension match
* Employee Assistance Programme
* A fun and inclusive environment with regular events organised by our Engagement and Diversity Committees