Retail Lead Job Description
At NikeDundrum, we seek a skilled Retail Lead to provide world-class service to our consumers and drive a premium brand experience.
Key Responsibilities:
* Deliver exceptional consumer service and maintain a high-quality work atmosphere.
* Coordinate, coach, and motivate employees in your area to achieve sales targets.
* Support daily business operations, including digital services, visual merchandising, sales floor management, and promotional campaigns.
* Identify and solve problems in partnership with store leadership and serve as a brand ambassador for NIKE's initiatives.
* Maintain store compliance with NIKE standards and guidelines.
Business Areas of Expertise:
* Commercial: Efficient product receiving, inventory accuracy, visual presentation standards, and timely monthly initiative launches.
* Athlete Experience: Delivering the highest quality athlete experience.
* Consumer Experience: Leading by example and delivering exceptional sales floor service to enhance the consumer journey.
What We Offer:
* Best-in-industry compensation and benefits packages.
* Monthly performance-based bonus opportunities.
* A supportive team valuing Diversity, Equity & Inclusion.
* A career at the forefront of the sports and fashion industry.
* Generous employee discounts and a new NIKE outfit.
Requirements:
* Customer service and/or retail experience preferred.
* Ability to manage a small team of peers.
* Effective communication, brand ambassadorship, and teamwork skills.
* Demonstrated ability to apply product sales techniques.
* Flexibility with scheduling and availability to work retail hours.