Job Title: Service Engineer
We are seeking a highly motivated and organized Service Engineer to join our customer service department.
The successful candidate will provide remote and on-site support for Liebherr customers and the global network of mixed sales companies.
Key Responsibilities:
* Provision of maintenance and service for the full range of products and services from Liebherr Container Cranes.
* Deliver timely support for customers, both directly and indirectly through the network of mixed sales companies (MSC).
* Communication with customers on service and related matters.
* Support commissioning of cranes after installation at site, including testing and handover formalities.
* Provision of services to include crane refurbishment and maintenance contracts.
* Liaising with internal departments to eliminate faults and improve products and services.
* Checking of drawings and preparation of documentation for site.
* Preparation and delivery of technical reports on project/job completion.
* Liaising with internal departments to eliminate faults and improve products.
* Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
* Maintain a customer-focused approach.
* Ensure quality, environmental, and Health & Safety standards are always maintained.
* Contribute to Continuous Improvement and Quality Management.
Requirements:
* A third-level qualification in engineering or relevant trade apprenticeship.
* Working knowledge of MS Office suite of programs.
* Strong communication skills in written and spoken English.
* Fault finding and diagnostic experience.
* Highly motivated with excellent organizational skills.
* Ability to work independently while fitting into a team.
* Willingness to self-learn and improve.
* Positive attitude.
* Strong communicator.
* Careful, conscientious, and methodical approach.
Benefits:
* Competitive salary.
* Pension scheme.
* Training and development opportunities.
* Subsidized canteen.
* Retailer discounts.
* Travel opportunities.
* Sports and social club.
* Cycle to work scheme.