An excellent opportunity has arisen with our client based in Dublin 17. The primary focus of the role is to support our clients customer portfolio. Duties To ensure the smooth running of their Helpdesk, working as part of our helpdesk support team. To answer calls and emails from clients and action responses to emergency callouts liaising with Burlington staff and mobile engineers Processing and central storing of data associated with service calls and programmed service visits/ daily sign offs To schedule maintenance visits and deal with access issues, Liaising with specialist sub-contractors and ensuring they conform to the clients specifications To ensure maintenance reports and all paperwork meet our standards and those set by particular clients and they are issued in a timely manner To assist with the issuing of maintenance and daywork (callout) invoices ensuring they conform to the clients requirements, e.g. Purchase Order Numbers Working with the operations manager and operations director in relation to all functions of the helpdesk activity and developing improvements in the operation of the helpdesk Issuing risk assessments and safety documentation and liaising with clients regarding these, ensuring the central storage of same. Maintaining training records for all engineering staff Experience & Requirements: Excellent organisational, communication and time management skills. Excellent engagement skills with people Proficient in Microsoft office (Word, Excel, PowerPoint and Outlook). Previous office or operations administration experience would be advantageous. Strong analytical and problem-solving skills. Strong team player with a clear focus on stakeholder engagement. Track record of taking a systematic approach to achieving deliverables. Skills: Customer Support Multi-Tasking Administration Help Desk Administrator Skills: Customer Service Administration problem solving skills. Multitasking