Overview
As Trading Application Support Engineer, you will join the existing ultra-low latency support team and provide technical and administrative support for all trading, operational and support systems within the team. This is a demanding and highly technical role which requires you to display strong technical systems and application knowledge in making critical support decisions while working under pressure. The role will also require you to manage complex project work for new or existing support systems, monitoring systems, support tools and/or deployment of new software trading systems.
In This Role You Will
* Address queries and investigate issues.
* Act as primary escalation point for these issues.
* Troubleshoot and optimize our proprietary applications.
* Perform real-time monitoring using various monitoring applications to display a live view of our environment (both software & hardware). Respond to hardware failures or software crashes to restore operation.
* Deploy, review, and test changes to the production trading environment, including software-related deployments.
* Work on short- and long-term projects with varied scope.
* Collaborate with development and engineering teams to design new and improve functionalities within the production environment.
What We're Looking For
* Knowledge and/or desire to develop networked Application Systems, including exposure to database environments and Windows (2012, 2019).
* Knowledge of scripting (PowerShell, Python, Windows Batch, etc.).
* Excellent IT analytical/troubleshooting skills, including tracing problems through analysis of log files and application/system logic (e.g., routing paths).
* Experience with or working with a batch scheduling system (advantage).
* Experience with application monitoring and analytical tools (e.g., Splunk, Check_mk).
* B.S. in a technical discipline or equivalent experience.
* Personal Skills: Initiative, ability to work under pressure and tight deadlines, self-motivation and creativity, strong communication (verbal and written), attention to detail, interpersonal skills, teamwork, excellent time management, organization and prioritization, flexibility to participate in early morning and out-of-hours support schedules, and a desire to learn and improve skills.
Note: If you’re a recruiting agency and want to partner with us, please reach out to recruiting@sig.com. Any resume or referral submitted in the absence of a signed agreement will not be eligible for an agency fee.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
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