Financial Services - Service Delivery Manager My client, a Galway City based, civil service organisation, seeks to hire a new Service Delivery Manager on a permanent basis.
Reporting to the Regional Manager, you will be responsible for managing a small team, implementing a business strategy, quality, compliance, stakeholder engagement and operational leadership.
This will suit someone with a level 8 background in either Money Advice, Finance, Human Resources, Quality Management or Community Development.
This is a permanent role, aligned to a civil service salary scale with an attractive benefits and annual leave package.
This role requires you to work on-site, 5-days per week in Galway City Centre.
Responsibilities:
Planning & Development of Services *Implement business strategy and annual action plans, developing and delivering local business plans.
*Support the Regional Manager in strategic aims, planning, and change management.
*Collect, analyze, and report data, ensuring accountability for service delivery.
*Ensure services adapt to community needs, fostering strong local partnerships.
*Promote the service through media, presentations, and community engagement.
*Plan, implement, and deliver money management education programs as required.
Personnel Management *Recruit, manage, and supervise staff, ensuring balanced workloads.
*Oversee staff performance, training, and development in line with policies.
*Foster team cohesion and communication through meetings and collaboration.
*Manage Health & Safety and Facilities at the local level.
*Maintain personnel and company records per policy and legal requirements.
Quality Management *Implement and uphold best practice standards for Money Advice & Budgeting.
*Support staff in delivering high-quality advice through training and mentoring.
*Conduct client case reviews, provide feedback, and ensure compliance.
*Ensure clients receive comprehensive advice on all available options.
*Monitor client feedback and report findings to the Regional Manager.
*Maintain data security and compliance with legislative requirements.
*Carry a client caseload if service demands require.
Additional Responsibilities *Attend seminars and meetings as directed.
*Undertake additional duties relevant to the role.
*Provide short-term cover for the Regional Manager or other managers as needed.
*Adaptability and flexibility required due to the evolving nature of the role.
Requirements *3rd level Level 8 (minimum) - Money Advice, Finance, Human Resources, Quality Management or Community Development (Preferred) OR *3 years management experience in either Money Advice, Debt Management, Personnel Management, Finance or Quality Management OR *NFQ minimum level 7 in one of the above disciplines and 5 years work experience in one or more of the above areas.
Essential Knowledge and Skills *Demonstrated expertise and experience in money advice, budgeting and debt management particularly in the area of consumer debt.
*Demonstrated team leadership and experience of personnel management.
*Excellent ICT skills and experience of software systems including Case Management and HR packages.
*Experience of working with a diversity of individuals and groups particularly people experiencing difficulty coping with their situation.
*Capacity to develop and implement organisational plans and policy and provide written management reports on activities.
*Experience of personal insolvency, financial services, voluntary and statutory debt resolutions - Desired *Experience in change management - Desired *Experience in social policy and advocating for change - Desired *Experience of public funding and community and voluntary sector.
* Desired For more information, please contact #LI-PKCABC Skills: people management quality compliance Benefits: Pension