My client, a leading HR service provider based in Dublin, is seeking to hire a Workforce Planner. This is an excellent opportunity to advance your career with.
Main Duties
* Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimization of consultants’ availability.
* Monitor Consultants’ diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.
* Proactively contact clients to check service provision and offer review appointments.
* Management of client job lists.
* Understand all client databases and systems to adequately service clients.
* Manage own workload working from the job list.
* Liaise with clients via written correspondence, telephone, and video calls.
* Identify and pro-actively contact clients to promote the benefits of our products and service and encourage implementation and usage.
* Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
* Ensure all onboarding processes and procedures are adhered to.
What you Bring to the Team
* Demonstrative customer service skills with a particular focus on rapport building and relationship management.
* Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise, and professional manner.
* Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
* Ability to prioritise effectively, have high attention to detail, and impeccable time management skills.
* Demonstrated ability to multi-task and work within tight and changeable timeframes while still maintaining excellent customer service.
* Ability to build and cultivate good working relationships with internal departments across various jurisdictions.
* Working knowledge of Microsoft Office Suite.
* Experience working in a fast-paced, target-driven environment would be highly advantageous.
Benefits
* Excellent learning and development opportunities.
* Social events.
* Pension Scheme.
* Life assurance.
* Birthday day off.
* Private Health Care.
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