Account Executive Role
Join a renowned company known for its innovative products as an Account Executive.
Job Description:
* Manage retailer, distributor, and customer relationships to ensure prompt handling of enquiries, orders, and complaints via phone, email, and social media.
* Maintain a seamless customer experience by managing a complaints database and driving process improvements in collaboration with internal teams.
Key Responsibilities:
1. Oversee all customer enquiries via online, phone, and social media, ensuring prompt and satisfactory responses.
2. Manage the complaints database, tracking and analysing client issues for trends.
3. Continuously evaluate and improve client engagement processes to enhance their journey.
4. Process online and phone orders, coordinating with the logistics team.
5. Develop and implement a CRM system to track client interactions, feedback, and trends.
6. Build strong product and process knowledge by collaborating with cross-functional departments.
7. Identify recurring client concerns, collaborate with teams, and escalate trends to senior management for resolution.
8. Analyse frequent client enquiries to refine external communication and improve customer experience.
Requirements:
* 2 years previous experience in a customer service or account executive role.
* Strong communication and organizational skills.
* Proficiency in CRM systems and Microsoft Office (Excel, Word, Outlook).
* Ability to work independently and within a team.
* Detail-oriented with a proactive mindset.
Desirable Skills:
* Account management.
* Customer services.
The ideal candidate will have excellent communication and organisational skills, with a proven ability to manage multiple priorities and deliver results in a fast-paced environment. If you are a driven and motivated individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.