The Metropole Hotel is looking for an Assistant Front Office Manager who is passionate about their role and their career progression.
SCOPE OF WORK:
* To ensure the smooth running of all aspects of front office.
* To ensure room sales are maximized.
* To ensure an efficient and personalized service is offered to all guests in line with Trigon Hotel Group procedure brand service standards.
* Assume overall responsibility for the Front Desk in the absence of the Front Office Manager.
MAIN DUTIES AND RESPONSIBILITIES:
* Ensure day & night teams synergies & work together as one department.
* Recruitment of staff for the Front Office on an ongoing basis, to maintain the talent bank.
* To develop, motivate and carry out one-week reviews, job chats & Performance Review of all Front Office Staff.
* To oversee and implement all staff training within Front Office and to ensure that signed training records are kept.
* To maximize room sales always and ensure that all Front Office staff are focused on the team's sales objective.
* To set monthly incentives and targets for all Front Office staff and feedback results.
* To prepare the rota for all Front Office staff and to forecast weekly wages.
* To have a complete understanding of all aspects of Night Audit operations and carry out on an intermittent basis.
* To report any comments, complaints and compliments to the General Manager.
* To ensure a high level of personal/work cleanliness and hygiene within the department.
* To ensure all duties are carried out in a safe manner regarding the Health & Safety/welfare of themselves, other members of staff, guests, or any other persons on Hotel's premises.
* Employees avail themselves to training and communication meetings as required, for which notice will always be given.
* Regularly review SOP Manuals.
* Proactive customer relations.
Experience and Skills:
* A willingness to learn and a great attitude.
* Able to work on own initiative.
BENEFITS:
* Competitive rate of pay.
* Relocation Assistance.
* Access to our Company Pension Scheme.
* Employee referral bonus.
* Friends & Family discounts across our restaurants.
* Special rates in our hotel accommodation.
* Paid internal and external training days.
* Access to Trained Mental Health First Aiders.
* Team Member Annual Awards, Service Recognition, Monthly Team Member of The Month.
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