At Abbott, our presence in Ireland dates back to 1946 when we first began making a difference in the lives of Irish people.
We established our EMEA Finance Shared Services centre in Cherrywood, Dublin in October 2015. This centre provides processing and expertise, in local languages, to Abbott divisions and affiliate companies across EMEA.
Role Overview
We are seeking a CFS Digital Transformation Manager to be based in Dublin, responsible for advancing the global Intelligent Automation strategy and roadmap, in alignment with the company's overall digital strategy and CFS goals.
* Provide oversight to the program to deliver Robotic Process Automation (RPA) unattended solutions with the clear goal to drive a return of investment.
* Provide oversight and continually improve the business processes to manage RPA development and support of activity for active bots, to include strategic planning (regional and global projects), pipeline development, project management as well as technical oversight to ensure solutions are scalable and maintainable and offer support/maintenance through ServiceNow tickets, for timely issue resolution.
* Provide training and guidance to CFS colleagues to facilitate high quality Business Requirement Documents (BRD), test plans and User Acceptance Testing (UAT).
* Provide business input and prioritisation to the monthly Sprint Planning process as well as effective reporting e.g. monthly bot performance, ServiceNow tickets, Project plan status etc. and cost management/reconciliation.
* Support incremental Robotics Desktop Automation (RDA) / Citizen Developers attended solutions, with clear capacity savings identified and a translation into clear ROI.
* Assess the effectiveness of the RDA program, citizen developers and to report out on this effectiveness on a quarterly basis.
* Enable operational management (and ownership) of the Digital Workers as part of the CFS Virtual Hub, to include training and licence allocation and to coordinate, support and drive the RDA Academy to grow the number of Citizen Developers.
* Conduct benchmarking/technology fore-sighting to explore new developments in automation.
* Advance the automation toolkit through identification and selection of new automation tools, considering effectiveness, efficiency and improved customer experience etc.
* Investigate potential new solutions and technologies and provide insights on technology trends to solve process issues and pain points. To then work closely with key stakeholders to build a business case for investment.
* Champion digital transformation tools with global CFS organisation, promote any opportunities to use technology to solve problems and encourage innovative ideas to be used across CFS.
Key Responsibilities
* Lead a small cross functional team of employees and contractors, for project planning, scheduling, monitoring, and reporting of projects.
* Develop implementation plans, conduct risk assessments, and develop contingency plans to accommodate unforeseen events.
* Manage resources effectively, including tools, software, and any external support needed for the project.
* Prepare and present project progress reports and track budgets. Identify problems, their resolution, trends, and their impact on project success, and propose recommendations for action.
About You
* You have experience in large multinational companies as Digital Transformation Manager/Specialist, Business Process Excellence, project management or Product Owner roles.
* You have 5+ years of relevant experience, with a digital background, related to business processes/services, with the ability to identify and establish business cases for new digital technologies.
* You have Lean/Six Sigma/Business Process evaluation experience.
* Certification in relevant technologies (e.g., RPA tools like UiPath, Blue Prism, or Automation Anywhere) would be beneficial.
* You have experience with Agile methodologies and project management certifications (e.g., PMP, PRINCE2) to manage complex projects. Experience with the platform, JIRA, for issue and tracking of user stories and sprints will be an advantage.
* You have proven experience in process evaluation and re-engineering within finance operations.
* You have experience delivering business change in areas such as Digital/Technology/Process implementations, transformation using Business Intelligence, data analytics, and visualization tools, Robotic Process Automation, AI, and other emerging technologies.
* You ideally have prior leadership experience, with a proven ability to lead and mentor teams, fostering a culture of continuous improvement and innovation.
* You have highly developed facilitation and negotiation skills, with the ability to resolve conflicts and develop win-win relationships in cross-functional, highly collaborative initiatives.
* You have a track record of driving projects and programs, with experience in driving process reviews and re-engineering projects to deliver process efficiency.
* You are a strategic thinker with the ability to translate strategy, vision, and long-term goals into practical targets and objectives, with strong analytical and problem-solving skills.
* You have an understanding of the finance and accounting technology landscape and key trends in this space.
* You have experience in funding/investment opportunities and building business cases to support the strategy roadmap.
* You have strong communication skills to effectively convey technical concepts to non-technical stakeholders.
What We Offer
As you'd expect from an innovative global healthcare company, we offer competitive salaries and bonus potential, and an extensive range of benefits to support you and your family, including a fantastic pension scheme, share ownership scheme, private healthcare contributions etc.