Job Description
The Rooms Division Manager will lead and manage all aspects of the Front Office and Reservations departments. This includes overseeing daily operations, developing strategies to optimize room revenue and occupancy rates, and ensuring accurate and efficient processing of reservations and data capture.
Fostering a culture of exceptional guest service by leading and training front-line staff is also key. Collaboration with other departments for seamless operations, monitoring and analysing key performance indicators (KPIs) to ensure revenue growth, and implementing effective front desk operations procedures are crucial tasks.
The ideal candidate should have minimum 2 years of experience in hotel operations, focusing on Front Office and Reservations. Strong leadership abilities, excellent communication and interpersonal skills, and proficiency in property management systems (PMS) and reservation software are required.
Key Responsibilities:
* Oversee daily operations of Front Office and Reservations departments.
* Develop strategies to optimize room revenue and occupancy rates.
* Ensure accurate and efficient processing of reservations and data capture.
* Foster a culture of exceptional guest service.
* Collaborate with other departments for seamless operations.
* Monitor and analyse key performance indicators (KPIs).
* Implement and maintain effective front desk operations procedures.
Ideal Candidate:
* Minimum 2 years of experience in hotel operations.
* Strong leadership abilities.
* Excellent communication and interpersonal skills.
* Proficiency in property management systems (PMS) and reservation software.
Application Requirements:
* 3 years' experience in reservations and/or front office in a 4* hotel.
* Experience managing a team.
* Comprehensive knowledge of using a Property Management System.
* Legal entitlement to work in Ireland.
* Advanced level of English, both written and verbal.