Technical Content Specialist
Location: (Dublin Hybrid or Ireland remote)
We are looking for a motivated and customer-focused individual who will play a crucial role in enabling our customers through crafting technical customer-facing communications and managing internal documentation. The ideal candidate will have a strong technical background, excellent writing skills, and the ability to effectively communicate complex concepts to diverse audiences.
Key Responsibilities:
* Customer-Facing Communications:
* Collaborate with product managers, engineers, and customer support teams to create technical documentation for product manuals, user guides, FAQs, and knowledge base articles.
* Translate technical concepts and specifications into easy-to-understand, customer-friendly language.
* Ensure consistency, accuracy, and clarity in all customer-facing communications to enhance the user experience.
* Collaborate with product managers, engineers, and customer teams to create, train/support teams, and maintain our Shared Responsibility Model which will align expectations and responsibilities of our cloud company and customers.
* Internal Documentation Management:
* Manage and maintain internal documentation repositories, including technical specifications, design documents, and standard operating procedures (SOPs).
* Organize and categorize internal documents to facilitate easy access and retrieval by relevant teams.
* Update and revise internal documentation as needed to reflect changes in processes, procedures, or product features.
* Collaborate with product managers, engineers, and customer teams to document our culture and definitions to support customer empathy.
* Documentation Process Improvement:
* Identify opportunities to streamline documentation processes and improve documentation quality and efficiency.
* Implement best practices for documentation authoring, formatting, version control, and review processes.
* Develop templates and style guides to standardize documentation formats and ensure consistency across all documents.
* Training and Support:
* Provide training and support to internal teams on documentation tools, processes, and best practices.
* Act as a subject matter expert on documentation-related inquiries and provide guidance as needed.
Qualifications:
* Bachelor's degree in Technical Writing, English, Communications, Computer Science, or a related field.
* Proven experience of 2-3 years as a technical writer, preferably in a technology-driven industry.
* Strong writing skills, with the ability to communicate complex technical concepts clearly and concisely.
* Proficiency in documentation tools and software such as Google Suite, Highspot, Microsoft Word, and Confluence.
* Experience with version control systems (e.g., Git) and documentation collaboration platforms is a plus.
* Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
* Attention to detail and commitment to producing high-quality documentation that meets the needs of both internal and external audiences.
About Guidewire
Guidewire is the platform P&C
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