We are seeking to engage with a Graduate for a Junior Network Engineer role based in Dublin City Center. This is a starting support role based on-site with our dedicated on-site network engineering team. Serving many of the best-known businesses in Ireland, your career is in excellent hands with PanNet21!
The ideal candidate will be working within the PlanNet21 Network Engineering team to support our customers and deliver network projects to clients. Provide support within designated Service Level Agreements and time frames, ensuring customer satisfaction is at the forefront of all commitments.
This is a customer-facing role requiring the successful candidate to undertake troubleshooting tasks, consultancy, and the ability to work with vendor support teams too.
Qualifications required
IT related Degree or Diploma with one of the following:
* Cisco CCNA
* Juniper JNCIA
* Palo Alto
* Fortinet
* Other vendor relevant certs
Responsibilities
* Troubleshoot networking issues reported by clients.
* Liaise with the customers to understand their network, provide reports, recommendations, and technical detail.
* On-site installation work, including projects from time to time.
* Provide technical support by analyzing complex customer issues, identify root cause, and resolve in accordance with SLA's to maintain and improve customer satisfaction.
Most Important Competencies
* Understanding of networking fundamentals.
* Experience as a field engineer or NOC experience.
* Experience of multi-vendor equipment.
* Excellent customer-facing skills.
* Problem solving.
* Works well in a team.
* Fluent written and verbal communication.
* Excellent time management and troubleshooting skills.
* Ability to work to deadlines and within SLAs.
* Eagerness to learn new technologies/skills.
* Contribute to support documentation and knowledge base articles.
* Full Driver's License and own Car.
PlanNet21 Communications is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
#J-18808-Ljbffr