About Us
Amazon Web Services is the market leader and technology forerunner in the Cloud business.
We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
What Can You Expect From A Life At AWS?
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Why AWS Support?
This is a customer support role - in The Cloud.
You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Career Development:
We promote advancement opportunities across the organization to help you meet your career goals.
We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
A Day In The Life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
A bout The Team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer.
That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Key Job Responsibilities
Technical Profile list:
* Computing (Linux/Windows)
* Networking, Security
* Storage & Contents Delivery Network
* Deployment
* Developer & Mobile Services (Serverless, Web Mobile, IoT)
* Database, Analytics, Big Data
About The Role
If you fit the description, you might be the person we are looking for.
We operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).
Requirements
* Excellent oral and written communication skills in Japanese Language
* Experience in a Technical role and experience in Monitoring and/or Troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP)
* Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking
* Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position
Equal Opportunities Employer
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.