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Tri-Lingual Patient Liaison (English, Spanish and French)
Client:
Scout
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
9d770dc653c2
Job Views:
2
Posted:
26.03.2025
Expiry Date:
10.05.2025
Job Description:
Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings).
In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient travel and reimbursements, and Scout Academy, our secure, online, on-demand learning management system that ensures global compliance. Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we’d love to have you join our rapidly growing team!
Position Summary: We are looking to hire a talented, eager, and skilled Tri-lingual Patient Liaison to join our Ireland team in a remote position. The Patient Liaison provides support to patients and clinics involved in clinical research trials.
You would be responsible for ensuring excellent and consistent service. This includes reviewing and approving travel and expense reimbursement requests, partnering with our vendors to fulfill services, and answering questions in a timely and courteous manner.
Responsibilities:
* Serve as the primary point of contact for our patients, study sites, vendors, and other related parties.
* Scheduling travel requests for patients enrolled in clinical trials, including arrangements such as flights, hotel, ground transportation, and special needs assistance, as well as assisting with any additional issues that arise during travel.
* Interaction and management of vendors handling travel requests.
* Review travel requests against study parameters and seek approvals where necessary.
* Processing expense reimbursements to patients for approved expenses, including review against study parameters and seeking approvals where necessary.
* Responsible for training study site personnel on how to use the online portal, including creating/entering requests in the portal if applicable.
Qualifications:
* BS or BA degree or equivalent experience.
* Minimum 3 years of experience within the customer service or life sciences industry preferred.
* Fluency in English, Spanish, and French (spoken and written).
* Experience working with multiple independent vendors to achieve results on a deadline.
* Experience in the travel and/or hospitality industry is a plus.
* Strong computer skills (Excel, Word, Outlook, Internet Explorer).
* Ability to modify, edit, and create Excel spreadsheets and Word documents.
* Ability to conduct hotel, venue, and destination research online.
* Work with financial information, including basic knowledge and understanding of how to convert foreign currency to USD.
* Attention to detail with the ability to track and manage key dates/deadlines.
* The ability to learn quickly.
* Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues.
* Ability to prioritize and multi-task.
* Ability to work in a fast-paced environment.
* Hardworking and reliable with a strong work ethic.
* Diplomatic and discreet.
Please note that this role is a 1-year fixed-term contract to cover maternity leave, with the possibility of extension.
Schedule Information:
Fully remote position for the following shift: Wednesday – Sunday | 8:00 AM-5:00 PM. Hours: 9-hour shift (including 1-hour lunch for a total of 8-hour shift). Some holiday work will be required but will be compensated.
Visit our website at www.scoutclinical.com or follow us on LinkedIn for other employment opportunities. WE ARE AN EQUAL OPPORTUNITY EMPLOYER Powered by JazzHR
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