Client Services Specialist
The Client Services Specialist will be a critical part of Autodesk's frontline support, ensuring our customers' requests are actioned with a sense of urgency, care, and understanding. This role requires comfort and proficiency with Windows computers and familiarity with Microsoft Office products.
Responsibilities:
1. Ensure Autodesk customers have immediate access to all software products purchased which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer's machine to determine root cause of access issues
2. Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and email (web and Outlook)
3. Ensure high-level of customer /partner satisfaction.
4. Receive, investigate, and respond to support needs; including order processing and inquiries related to presales, product access, account sign-in, license fulfilment and other miscellaneous support requests
5. Provide information on Autodesk Account features and capabilities; conduct