EirGrid Group has developed an ambitious Business Strategy to respond to the unprecedented level of change and opportunity in the energy industry. Our Purpose is to Transform the Power System for Future Generations and our primary goal is to Lead the Island's Electricity Sector on Sustainability and Decarbonisation.
As we transition to a low carbon energy future, use your knowledge and expertise to lead the team in a fast-paced, highly collaborative work environment. The infrastructure office within EirGrid comprises highly skilled professionals with backgrounds in engineering and business/commerce. This role presents an exciting opportunity for a customer-focused and motivated individual to lead a team responsible for delivering high-quality support to EirGrid's connection customers and industry stakeholders in EirGrid's C&C team.
About this role
This role involves developing and leading a high-performing customer account management team to support EirGrid's customers and key industry stakeholders. A key focus of this role will be to enhance engagement with these customers and stakeholders, in line with EirGrid's Stakeholder Engagement Strategy, to drive better outcomes for all.
The successful candidate will be required to interact on a regular basis with senior management and C-suite executives in the customers' and stakeholders' organisations and with senior management and C-suite executives within EirGrid to manage complex and challenging interactions and to drive better outcomes for all.
Key Responsibilities
* Lead the development of internal structures, procedures and process documentation for quality customer engagement to ensure a structured, consistent and effective approach to our customer engagement.
* Represent the company externally at conferences and events, delivering presentations and engaging in external forums and bodies as appropriate.
* Collaborate with peers within EirGrid to meet business priorities, manage resolution of complex issues, provide guidance and act as an escalation point to the Head of C&C.
Essential skills/experience
* Broad understanding of the complex technical and commercial aspects of the power industry, customers and key industry stakeholders.
* Proven experience of leading effective customer and stakeholder engagement in a complex environment with an ability to drive successful outcomes.
* Working knowledge and experience using a CRM tool is important.
If you believe you have the skills and experience relevant for this position, please upload your CV and a cover letter.
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