Join to apply for the Front Office Receptionist role at The McWilliam Park Hotel
Job Description
Location: McWilliam Park Hotel, Kilcolman Road
Join our fabulous team at McWilliam Park Hotel as a Front Office Receptionist. We recognise that our team is our greatest asset, and the successful candidate will enhance an already established team.
The Front Office Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.
Responsibilities:
* Greet and welcome our guests to the hotel and act as a first point of contact.
* Register the guests and take payment.
* Answer any queries the guest may have on in-house facilities and tourist information.
* Take responsibility for the security of the keys.
* Update all guest information in the computer and ensure all documentation is completed, managed, and maintained accurately and efficiently.
* Take and confirm reservations for our guests.
* Manage the reception area for the business and handle a high volume of calls and emails.
* Liaise with colleagues, management, and external stakeholders as required.
* Other related ad-hoc administrative tasks where necessary.
Requirements:
* Excellent customer care skills.
* Experience in a similar role is an advantage.
* Be able to work on your own initiative.
* Highly organised with excellent attention-to-detail.
* Excellent communication skills.
* Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
* Flexible and adaptable to support the business needs with a positive attitude.
* The role will operate 5 days over 7 on a shift basis and include weekends.
Perks and Benefits of working at the McWilliam Park Hotel:
* Very competitive salary
* PRSA pension scheme
* Career progression opportunities across the Windward group
* Employee Assistance Programme
* Digital Wellness Programme
* Complimentary, high-quality meals on duty including breakfast, lunch & dinner
* Complimentary barista-style coffee
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Refer-a-friend scheme
* Training and development opportunities dedicated to your development
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
* Cycle-to-work scheme
About Windward Management: McWilliam Park Hotel is managed by Windward Management, a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as a Front Office Receptionist!
Closing Date: Friday 28th February, 2025
Contract Type: Part-time
Salary: Based on Experience
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