Hyundai Cars Ireland are seeking an experienced Aftersales Operations Manager to join their expanding team.
Job Description
As a result of strong growth, Hyundai Cars Ireland are seeking a career-orientated Aftersales Operations Manager to join their team.
Key Responsibilities:
* Customer Care: Oversee warranty, manage and develop key aftersales accounts, ensuring brand standard targets are achieved across the network.
* Business Strategy: Develop and implement a comprehensive business development strategy that aligns with the company's goals and objectives.
* Sales and Revenue Generation: Identify and cultivate relationships with dealers/partners to drive sales growth for parts and accessories.
* Team Collaboration: Collaborate with all internal departments, displaying a results-oriented mindset.
* Planning: Develop a business plan that aligns with company goals and growth strategy, ensuring each target group objective is achieved.
* Customer Engagement: Build and maintain strong relationships with dealers and partners, ensuring satisfaction and loyalty.
* Reporting and Analysis: Prepare dealer KPI reports on sales performance, customer satisfaction, market trends, and competitive analysis.
Essential Skills & Experience:
* Commercial awareness
* Process driven, excellent organizational skills
* Customer orientation, ability to adapt/respond to different types of situations
* Excellent communication and presentation skills
* Proficient in MS Excel & Power Point
* Ability to multi-task, prioritize, and manage time effectively
* Desire to provide Best in Class customer experience
* Ability to manage a team/s while ensuring strong communication across all departments
* Strong numerical, analytical, problem solving skillset
* Excellent planning skills with the ability to ensure maximum productivity is achieved
* Senior Automotive Aftersales experience at retail/distributor level
Career Incentive & Benefits
* Competitive salary & bonus structure
* Company Car
* Laptop & Mobile phone
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development