We currently have a role for a full-time Dental Nurse to join an established practice in Dublin. This is a great opportunity to join our team. Recently awarded 'Great Place to Work 2024' and 'Employer of the Year 2023'. At least 1+ years experience is required; qualification is an added advantage.
Summary of Role
The dental nurse is responsible for providing excellent service through the efficient management of patients both at reception and in the surgery. The dental nurse/receptionist will work in close partnership with the dental team, take instruction from the dentist and practice manager, and have the ability to take ownership and responsibility for clinical policies and procedures in the practice.
Tasks and Responsibilities
Dental Nursing
* Ensuring clinical tests and audits are completed as required on a daily/weekly/monthly basis.
* Working closely with the dentist, providing chair-side assistance to ensure the professional, accurate, and timely completion of treatments and relevant records as required for patient care.
* Ensure that all tasks are fully compliant with the scope of practice as set out by the Dental Council of Ireland.
* Keep the clinical areas and all equipment and instruments clean, tidy, and sterile as appropriate, according to the practice’s health and safety policy, manufacturers’ instructions, and the Code of Practice relating to infection control as set out by the Dental Council of Ireland.
* Ensure that adequate stock levels are maintained for the smooth running of the practice, and inform the appointed staff member when stock levels diminish.
* Maintain patient confidentiality at all times.
* Ensure that any incident relating to patient safety is notified to the Dental Surgeon and is recorded.
* Liaise with the reception team to ensure smooth patient communication and transfer of records.
* Work with the practice manager to assist in training new members of the clinical support team as and when required.
* Work with the practice manager in handling and resolving patient complaints, if they arise in line with company guidelines.
* Liaise with the practice manager on any clinical duties.
* Assist the practice manager to achieve agreed company KPIs.
* Report any local facilities issues to the practice manager.
* Assist with reception duties where required.
Reception
* Providing excellence in customer service.
* Greeting and registering patients on a day-to-day basis at the reception desk.
* Providing information and reassurance to patients about their treatment.
* Handling, recording, and resolving patient complaints in line with company guidelines.
* Phone and email management throughout the day.
* Daily cashing up exercise for the practice.
* Appointment book management to ensure maximization of working hours.
* Providing support to clinicians by sending prescriptions, referral letters, x-rays, etc.
* Performing any local administration tasks such as filing/scanning/lodgements/postage, etc.
* Payor claim administration for GMS/PRSI/VHI/DeCare.
* Eligibility checking.
* Claims and ensuring accuracy of claim forms.
* Tracking of claims.
* Payment reconciliation.
* Running daily, weekly, and monthly reports from Exact.
* Completion of various spreadsheets for accounts purposes (i.e., cash sheet, trackers, etc.).
* Key holder duties.
* Assisting the practice manager to achieve agreed company KPIs.
Qualifications/Experience
Essential
* Leaving Certificate or equivalent.
* Fluent in written and oral English.
* Must have working knowledge in the use of Microsoft Office 2000 or later, particularly Excel and Word, Internet, and mail.
Desirable
* At least one year as a dental nurse in a patient-focused industry.
* Recognised dental nurse qualification.
* Familiar with reporting & statistical compilation.
Competencies (Behaviours & Attributes)
* Strong focus on patient care.
* Well-developed communication skills.
* Team working skills.
* Self-motivated.
* Ability to multi-task.
* Empathy.
* Excellent communication skills.
Job Types: Full-time, Permanent
Expected hours: No more than 38 per week
Additional pay:
* Overtime pay.
Benefits:
* Bike to work scheme.
* Company events.
* Employee assistance program.
* Employee discount.
Schedule:
* Day shift.
* No weekends.
For more information contact me at sonia.tzaferi@cplhealthcare.com
#J-18808-Ljbffr