Are you an experienced IT Services Technician? Do you possess excellent analytical and communication skills? Are you passionate about IT and developing solutions that meet customer needs?
1 month daily rate contract for an exciting project. Can be done fully remote anywhere in Ireland.
Responsibilities
* Work as part of a global team to provide top class support to internal employees.
* Troubleshoot standard technical queries related to hardware and software products (e.g., Microsoft products, operating systems, basic networking).
* Take ownership of listening to and understanding basic customer problems, asking relevant questions to resolve issues within required timescales.
* Provide basic advice and assist with user training.
Minimum Experience Required
You will have at least 1 year of hands-on experience supporting and maintaining IT systems with the following:
* Basic knowledge of Windows 11.
* Basic knowledge of MacOS.
* Basic knowledge of Microsoft Office 365.
* Basic hardware knowledge.
* Basic network knowledge.
* Basic remote support knowledge.
Attributes Required
Be presentable, approachable, and capable of communicating technical information in an informative way to non-technical users. You should be passionate about IT and take pride in helping customers. The role requires the following attributes:
* Reliable and punctual.
* Team player.
* Self-motivated individual who can operate on their own initiative.
* Curiosity to learn more about computers and technologies.
* Knowledge of Autopilot and JAMF is advantageous.
Qualifications
* Relevant university degree - advantageous.
* Relevant industry qualification(s) e.g., Microsoft Certifications - advantageous.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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