Main Purpose of the Job:
As the Customer Service Specialist, you will serve as the primary liaison between the company and its clients, building and maintaining strong relationships to ensure business growth and customer satisfaction. Your role will involve understanding customer needs, offering tailored solutions, and consistently delivering excellence that supports growth and business retention. The ability to manage multiple accounts without compromising service quality is essential.
Key Responsibilities:
1. Build and maintain strategic relationships with key accounts.
2. Understand customer needs and provide customised solutions.
3. Align account management with business strategy to achieve growth goals.
4. Meet and exceed sales targets consistently.
5. Provide accurate forecasts, quotations, and order updates to stakeholders and customers.
Skills and Qualifications:
1. Proven experience in account management or sales.
2. Strong interpersonal and organizational skills.
3. Proficiency in managing multiple accounts and meeting deadlines.
4. CRM and sales software experience preferred.
#J-18808-Ljbffr