About the role: We are seeking a Team Lead to join our energy banking team. This is a fast-paced and busy role within our banking team, offering excellent experience in an evolving energy business.
Main Areas of Responsibilities
* Lead and coordinate the day-to-day activities of the banking team, consisting of 5 members covering electricity and gas systems.
* Ensure daily postings for electricity and gas in the respective ERPs are accurately completed.
* Maintain adequate coverage to ensure completion of daily postings from all payment sources.
* Conduct daily, weekly, and monthly checks of controls and reconciliations, including clearing accounts and bank reconciliations with minimal reconciling items.
* Monitor the Unpaids process and ensure control reconciliations are completed.
* Oversee the Refunds process to ensure they are processed within SLA.
* Serve as the point of escalation for Unpaids and Refund queries from the Complaints Department.
* Monitor Global Payments and relevant reconciliations, following up on any discrepancies that arise.
* Manage escalations from the team inboxes and ensure timely resolutions.
* Ensure banking team communications are sent to customers timely and accurately.
* Collaborate with colleagues in peer groups for cross-team collaboration and process enhancements.
* Identify and manage cross-training opportunities within the banking team.
* Perform additional duties as identified by the manager to support the team and department objectives.
Candidate Profile
* The ideal candidate will have a minimum of 1 year of experience in a similar role, managing more than one team member.
* They must possess strong attention to detail, analytical skills, and the ability to manage multiple priorities.
* A proven record of problem-solving and the ability to take ownership and responsibility for their role is essential.
* The candidate must be able to work to strict deadlines and demonstrate excellent IT skills, particularly in Microsoft Excel and experience with ERP systems.
About Us
We are part of the DCC Group, established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island. We have evolved and grown as an Energy business, and with the acquisition of Budget Energy and Flogas Enterprise Solutions, we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, and energy services across the island of Ireland.
We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S.EN ISO 9001 Series. As a Flogas Group, we are driving our growth strategy to achieve our vision of being Ireland's leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why Work With Us?
We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Our benefits include:
* Competitive Salary
* Defined Pension Contribution
* Healthcare Allowance
* Staff discounts
* Hybrid work options (role dependant)
* Health and Wellbeing Supports
* Learning and Development Opportunities
We are an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.