Job Description:
As a Level 2 Support Technician, you will provide onsite support at various locations in the North-West region. This is a temporary position with an initial contract duration of 12 months and the possibility of extension.
Responsibilities:
* Provide timely and effective support for Service Desk calls, including travel to sites as required.
* Establish and maintain good working relationships with customers.
* Troubleshoot hardware faults and refer to third parties as necessary.
* Set up and amend Windows accounts, mailboxes, and email branding sites.
* Manage generic NCHD accounts and profiles.
* Liaise with electrical contractors and networks staff to activate and patch network points.
* Assist the networks team as needed.
* Support broadband site issues, troubleshoot, and diagnose problems.
* Liaise with user broadband suppliers and network support teams.
* Troubleshoot system problems, diagnose and solve software faults.
* Install and configure computer hardware and peripherals.
* Involvement in the rollout of new systems, including National and Local systems.
* System Administration - amend privileges/security permissions on server shares.
* Liaison with IPMS, NIMIS, and Lab systems admin personnel regarding account setups.
* Manage PST requests and data requests for staff moves.
* Liaise with third-party vendors for software/hardware installations.
* Support for new sites, installations of hardware in new locations, and coordinating office moves.
* Deal with 'how to' and information requests, including data security and ICT policies.
Requirements:
* Minimum 1 year's experience working in an IT Support environment.
* Excellent working knowledge of the full Microsoft Office suite and report writing.
* Good problem-solving, analytical, and decision-making skills.
* Evidence of producing quality deliverables.
* Understanding of the Irish Healthcare system.
Benefits:
* 30 days AL + Bank Holidays