In partnership with our client, Sedgwick Resource Solutions are seeking a Client Accounts Administrator.
This is a 11-month fixed term contract with a Kildare based organisation.
Reporting to: Client Accounts Manager.
Role Purpose
This role will be responsible for providing best in class customer service to the large range of client account holders to include efficient responses to all queries.
Responsibilities:
* Provide excellent customer service to all clients, handling a large volume of queries and issues online, in person and via phone, in confidence at all times.
* Processing cash and journal receipts to accounts on a daily basis.
* Payment of Third-Party Invoice on behalf of Clients via Banking online.
* Updating client account records and general account administration.
* Carry out credit control processes on overdue accounts & assist in quarterly output of Forfeit List.
* Assist in processing the non-payers levy and liaising with the industry services department.
* Liaising with other Industry related Bodies.
* Undertaking and completing various reconciliations including Bank Reconciliations as required.
* Weekly Audit of all Journals.
* Various Reconciliations to include Bank & Holding Accounts.
* Other duties and ad hoc project involvement as required.
Skills and Experience
* Excellent interpersonal, communication skills and customer service skills and the ability to build good working relationships
* Excellent phone manner with good written communication skills
* Proven experience of maintaining confidentiality
* Proficiency in Microsoft Office, particularly Excel
* Ability to adapt to learning new systems and processes
* Previous experience in a busy office environment
* Experience in working to tight deadlines
* Excellent organisational skills and ability to manage deadlines
* Knowledge and interest of the racing industry would be an advantage
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