About the Job:
We are seeking a driven, enthusiastic manager who has a passion for delivering excellent customer service, to manage all aspects of operational service delivery at the fast-paced environment of Dublin Shannon & Cork Airports. You will be based onsite at Dublin Airport and will manage all aspects of operational delivery for the contractual services ESP provides. This includes managing the onsite engineering teams that provide IT support for all components of the airport passenger processing systems within agreed contractual service level agreements.
What will you do?:
* Oversee all aspects of airport operations, ensuring efficient, safe, and compliant delivery of service.
* Ensure smooth coordination of teams and processes, proactively addressing operational challenges.
* Work closely with airport authorities, ground handlers, and stakeholders to align operations with airport regulations and best practices.
* Implement continuous process improvements to enhance operational efficiency and customer experience.
* Lead and supervise on-site airport teams, ensuring effective workforce planning and resource allocation.
* Manage staff training and development, ensuring all employees are equipped with the necessary skills to perform their roles effectively.
* Conduct regular performance reviews, providing feedback, coaching, and support to ensure high team morale and productivity.
* Maintain a strong operational presence, ensuring real-time issue resolution and proactive management of airport activities.
* Act as the primary point of contact for airport authorities, airlines, and ground handling service providers.
* Track and analyse operational data, identifying trends and areas for improvement.
* On-Boarding of new starters and airside badging process.
* Ensure all operational activities comply with ESP’s Health & Safety standards and airport regulatory requirements.
What will you bring to ESP?
* At least 5 years’ airport operational experience required for role holder to perform fully and effectively in the job / environment.
* Strong working knowledge, understanding and experience in Microsoft desktop software and operating systems.
* Good understanding of service desk process and procedures / ticketing systems.
* Excellent leadership / management skills.
* Proven communications skills – written and verbal and strong interpersonal skills.
* Desirable- ITIL Certification.
Physical Requirements:
* Able to lift or push 20-50 kilograms of equipment if needed.
* Able to stand or kneel for extended periods of time.
* Able to use mechanical tools.
What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
Salary:
We offer a competitive range based upon suitability or experience.
Benefits:
* Holiday Leave
* Perkbox discounts
Who are we:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.
We are a global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.
Our vision and ethos have stood the test of time, and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.
ESP Global Services is an equal opportunity employer.
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