This range is provided by Urban Rest. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Dublin, Ireland
Full time position: €32,000 - €38,000
About The Business
At Urban Rest, we’re redefining accommodation! We’re not just another player in the serviced apartment, hotel, and corporate housing space; we do things differently. With properties in vibrant locations in Dublin and London, as well as across Australia in cities like Sydney, Melbourne, Adelaide, Brisbane, and Canberra, plus our offerings in Auckland and Wellington, we provide more style than traditional serviced apartments, more space than conventional hotels, and more flexibility than short-term rentals. Stay with us for a few nights, weeks, or even months - the choice is yours! We’re a technology-enabled business focused on traveler well-being and sustainability, and our rapid growth - doubling our inventory at least every year - speaks volumes about the strong customer loyalty we’ve built thus far. Join us as we scale our Operations team and continue to innovate in the accommodation space!
Benefits And Perks
* Employee and friends & family discounts at Urban Rest properties
* Flexible hours and the option to work from home when business allows
* ME Days and Volunteer Days available per year
* Quarterly team events
* Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business
* As the company grows, this role will provide plenty of room for career growth and progression
* We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
About The Role
We are searching for a proactive, energetic and operationally focused individual to join our Dublin Operations team and assist with managing our property portfolio. Each day will never be the same as this role hosts a variety of unique challenges and assorted functions across all aspects of the business. This role will provide on-the-job training and development to help your personal growth alongside our business. The ideal candidate should hold a positive can-do attitude with the ability to think outside the box and continuously add value to our brand and culture.
Responsibilities
* Reporting to the Operations Manager to complete daily tasks across our portfolio
* Monitor operational ticketing systems to ensure all on-site tasks are assigned and completed within specified timeframes
* Manage the Housekeeping team and ensure all cleans meet brand standards — Carry out regular property inspections to ensure properties are operating at their best
* Proactively identify and resolve any issues that could impact the guest experience prior to arrival. Where possible, address concerns directly, and promptly escalate and resolve any matters requiring further attention.
* Build and maintain strong relationships with property managers, stakeholders, and clients.
* Work closely with the Guest Relations team to effectively communicate and carry out tasks, ensuring a smooth and seamless guest journey from start to finish.
* Assist the Operations and Fit-out team with onboarding and offboarding properties, including organising furniture/appliance deliveries and final setup tasks when required
* Oversee stock and inventory management, including conducting stock audits, maintaining inventory levels, ordering supplies, and ensuring proper distribution across properties.
* Conduct maintenance tasks using hand tools — such as assembling furniture or completing minor ad-hoc jobs
* Organising and managing external parties for repair works
* Work alongside the greater Operations team to support wider business needs, including operational efficiency and guest experience projects.
* Perform other duties as assigned
* Travel to various buildings and occasional travel to London for events.
What We Look For
* Must have a full, clean driver’s license and own car, as travel between properties is required
* A background in construction, hospitality, residential, or operations is preferred but not required
* Previous experience in a coordinator/administration role in property, facilities, construction, or maintenance fields
* Proven ability to prioritise tasks to meet tight deadlines — you will work independently 70% of the time, so managing your time effectively is key
* Excellent written and oral communication skills, with the ability to convey critical information to the Operations Manager
* Ability to delegate tasks and leverage team efforts, reporting concisely and regularly
* Strong initiative and problem-solving skills
* Professional demeanour with a strong ability to build positive relationships
* A willingness to get hands-on and assist the team in any way possible
* Organised, motivated, and open to adopting new and emerging technologies
* Knowledgeable with computers and software programs including Google Suite
* Willingness to travel as required
How To Apply
At UR, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.
We look forward to hearing from you!
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