Tactical Operations Manager at PRL Role Overview: We are seeking a dynamic and proactive Tactical Operations Manager to join our Tactical Department at PRL Central Office, Dublin. This department manages a diverse portfolio of internal and external clients, offering field operations as well as the support functions of warehousing and distribution. The successful candidate will play a pivotal role in supporting our growth objectives by managing client relationships and ensuring operational excellence within the Tactical Department and Warehousing Operations. Additionally, the Tactical Operations Manager will oversee budget analysis and data analysis to drive informed decision-making and operational improvements. While the role may involve supporting business development initiatives, the primary focus will be on account management, operational oversight, and collaboration across teams to deliver exceptional client experiences. Reporting directly to the Senior Account Manager, the Tactical Operations Manager will deputise when necessary and contribute to maintaining high standards in service delivery and client satisfaction. Key Responsibilities: Account Management & Client Relations Develop and maintain long-term relationships with clients. Communicate effectively with clients to understand project requirements and address queries or complaints promptly. Prepare and present detailed sales reports and analyses to management. Collaborate with the Accounts team to ensure the accurate status of all client accounts. Inform clients about updated pricing, services, and relevant changes. Coordinate with the internal Client Management team to address ad-hoc support needs. Operational & Financial Oversight: Report and coordinate with the Account Manager and Finance Department to analyse monthly sales performance. Conduct budget analysis to ensure expenditure aligns with financial plans and delivers maximum value. Oversee data analysis to identify trends, measure performance, and drive operational improvements. Participate in the review of internal and external processes to create operational efficiencies. Communication & Team Collaboration: Maintain effective communication between internal teams and clients. Ensure personnel are fully aware of operational requirements, performance targets, and achievements. Foster collaboration across departments, including finance, recruitment, and operations. Developing Standards & Leadership: Assist in the creation and monitoring of job descriptions, responsibilities, and KPIs. Support the development and implementation of appraisal systems. Mentor, train, and coach staff to achieve their professional goals. Support for Business Development Contribute to identifying opportunities to grow existing accounts or enhance service offerings. Provide input and support for quotes, contracts, and pricing as needed. Role Requirements: Bachelors degree, ideally in Marketing, Business, or a related field. 2+ years of experience in a similar role, ideally in FMCG. Proven track record of delivering high levels of customer service to both internal and external clients. Advanced Excel reporting skills and proficiency with Microsoft Office products. Strong analytical and problem-solving skills, particularly in budget analysis and data analysis. Preferred: Experience with data visualization tools or analytical software. Familiarity with project management software or methodologies. Knowledge of industry best practices in field operations, warehousing, and distribution. Skills & Competencies: Exceptional communication skills (written and verbal). Strong negotiation, presentation, and organisational abilities. Excellent time management and multitasking skills. Highly motivated and detail oriented. Capable of managing and prioritising multiple projects simultaneously. A collaborative team player who can also work independently. Ability to manage in a high-paced environment with the ability to handle challenging situations effectively. Skills: communication skills (written and verbal). Organisational Skills