Job Title:
Patient Access Team Lead Grade IV
Contract Type:
Full Time, Permanent
Reporting to:
Patient Access Supervisor
Job Summary:
This Team Lead role is to assist in the co-ordination of the Patient Access department from patient booking through to admission/visit.
The fundamental philosophy guiding this position is to promote and preserve the Bon Secours Mission, Values and Ethos.
Responsibilities:
* Monitor and manage patient flow of the department ensuring that the patient has the highest priority at all times and receives prompt, personalize service and attention.
* Communicate directly with Consultant Secretaries daily to maintain patient flow
* Liaising with the Clinical Leads and Bed Manager as appropriate
* Input patient bookings on Pi MS system in advance of arrival
* To provide timely and accurate information to relevant hospital personnel and clinicians in order to facilitate the treatment of patients in an appropriate timeframe.
* Verify insurance details of all bookings and advise patients re shortfall
* Train staff in office procedures as required.
* Promote improved communication between clinical and clerical / administration staff to maintain patient flow
* Manage patient's arrival within the department for relevant area assigned to ensure patients are not waiting/delayed.
* The ability to manage within allocated resources and a capacity to respond to changes in a plan remaining resilient, calm and professional under pressure.
* Ensure the line management is kept informed of any issues arising on a day to day basis.
* Act on feedback from service users/customers and report same to supervisor.
* Competent in the use of RIS, PACS, Claimsure, i PIMs, and an understanding of department processes to ensure work is completed to a high standard.
* Strong teamwork skills including the ability to build and maintain relationships with wide range of internal and external stakeholders.
* The ability to analyse and interpret information, develop solutions and contribute to decisions quickly and accurately as appropriate.
* Flexibility, problem solving and initiative skills including the ability to adapt to change and be solution focused.
* Liaise with other departments, GPs, consultants, secretaries and colleagues to ensure effective patient management for the area assigned to.
* Deal with all telephone/ Email/Fax queries or other requests in a timely manner for relevant area assigned to.
* Exceptional levels of accuracy with the ability to take personal responsibility for ensuring standards are met.
* Ability to prioritize work and effectively handle multiple tasks and see these through to completion.
* Provide cover for staff absences in all areas of the services administration.
* Maintain confidentiality in accordance with Hospital and Department policy.
* Maintain a professional approach in all interactions.
* Undertake any other duties that may reasonably be required.
* Implement quality standards ensuring that a quality service is provided at all times.
* Comply with Health & Safety Regulations ensuring safe working practices and a safe working environment.
* Flexibility on operating hours Supervise duties when requested Deputise for Patient Access Supervisor when requested
* Implement and produce realistic and achievable targets, including timely registration of patients, cash collections, accurate and complete registration of data on PIMS.
* Provide management information and reports as required
* Develop effective and robust collaborative/team working relationships with other departments
* Promote and participate in the implementation of change
* Support the Patient Access Site Lead plan, organise and implement the daily flow of work in the Department ensuring the delivery of an effective service
* Liaise with the Patient Access Supervisor, and staff in other areas to ensure priority areas are identified and deadlines are met.
* Orientate and supervise assigned staff and plan/delegate their workload in accordance with the needs of the Department and their job descriptions
* Motivate and develop assigned staff and identify training and development needs as appropriate
* Assist the Patient Access Supervisor in formulating and implementing all new initiatives
* Ensure lists are checked and correct daily
* Ensure all charts for re-admit patients are available prior to patient admission
* Work with the Team on all aspects of patient's bookings within the admission department
* Co-ordinate staff rosters
* Carry out performance reviews with Grade III's when required
Essential Qualifications:
Achieved Leaving Certificate or equivalent.
Desirable Qualifications:
FETAC medical administration related qualification or equivalent.
Essential Experience:
Minimum 2 years secretarial/administrative experience.
Experience:
Experience working in a fast paced rapidly changing environment.
Desirable Experience:
Previous experience in a similar role in a Healthcare setting desirable.
Supervisory Experience:
Yes
Skills:
* Strong administration background.
* Excellent interpersonal skills and ability to communicate successfully and sensitively with patients, public, staff and management including the ability to present information in a clear and concise manner.
* Good oral and written communication skills.
* Exceptional level of accuracy and attention to detail.
* Excellent organisation skills to ensure work is completed to a high standard.
* Flexibility, problem solving and initiative skills including the ability to adapt to change and be solution focused.
* Ability to prioritize work and effectively handle multiple tasks.
* Desirable Skills: Experience of leading staff through change. Competent in the use of Hospital IT Systems and department processes.
Language:
English (en)
Closing Date:
BON SECOURS HOSPITAL DUBLIN IS AN EQUAL OPPORTUNITIES EMPLOYER To be considered for this role you will be redirected to and must complete the application process on our careers page.