Responsibility
Reporting directly to the Head Receptionist, the core responsibility of the Receptionist is to manage the arrival and departure of our guests/residents with consummate professionalism. The Receptionist is the first point of contact for the guest and it is critical that a strong first impression is made.
Key Skills
* Excellent communication and interpersonal skills including a warm telephone manner
* Ability to remain calm and in control during a busy environment
* Maintain a professional image at all times through appearance
* Must be a team player with the ability to multitask
* Degree educated (ideally) with at least one language in addition to English
* Must have a strong working knowledge of MEWS or similar front office package
Key Tasks
* Carry out all reception duties, working as part of the front office team (reception, reservations & concierge)
* Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
* Complete correct procedures for guest check‐in and check‐out
* Be familiar and responsible for accurate guest billing
* Show guests unfamiliar with HH our spaces and general guidance around bikes/swimming/experiences
* Ensure the front desk and lobby areas are clean and tidy at all times – lights at the correct level, music playlist on, temperature set etc.
* Ensure prompt handling of guest queries in a friendly and efficient manner
* Be responsible for all transactions carried out in the course of a shift and ensure all monies passed over at the end of each shift are correct, including floats
* Deal with all bookings (phone, email, online) and ensure all reservations are processed correctly
* Keep up to date with fluid room prices and offers so guests receive accurate information
* Report any maintenance, breakage or cleanliness problems to the relevant manager
* Liaise with housekeeping daily regarding rooming requirements for the day/special guest requests/late check out etc.
* Ensure a smooth handover to your front desk colleagues
* Engage with the wider House team in finding opportunities to “surprise and delight” our guests whenever possible
* Anticipate guests needs and ensure that service is provided to surpass their expectations
* Work and lead through the company’s values:
* We greet every guest with a smile
* We love saying yes to our guests
* We deal with any guest issues in a professional and efficient manner, ensuring guest satisfaction at all times
Job Requirements
* Located in Haddington House, Dún Laoghaire
* Scheduled week is Mon-Sun 7am-3pm or 3-11pm
* Six month probation period
* Experience of hotel reception not essential but similar classification of work would be imperative
Benefits
* Above market rate pay
* Hotel culture around work/life balance, this is key to sustainable employment
* Complimentary staff food on each shift
* Training provided, based on skill set levels
* Participation in company-wide wellness programmes
* Staff discount on food in Oliveto
* Quality leadership team, giving clear direction and encouraging progression
* Location by the sea, enabling staff to swim, cycle, run before or after work
Contact
Email careers@haddingtonhouse.ie with an up-to-date CV and short cover note. #J-18808-Ljbffr