What you'll be doing 1.Undertakes the diagnosis and resolution of network issues ensuring an adherence to best practices and safety standards which minimise the impact to customer service and improves the delivery of benefits for customers.2.Executes on-site related requests and project related tasks ensuring effective delivery of customer solutions within field engineering's capacity levels.3.Participates in responses of Field Service requests are fulfilled within expectation at a standard that continues the cultivation of market leading service management.4.Ensures technicians follow Field Engineering's customer service standard levels and ensures the visibility and robustness of frameworks that hold engineers accountable to those standards.5.Delivers quality of the documentation and reporting regarding the realisation and directly after the intervention, including out of business hours.6.Participates in the on-call activities for field services including incident resolution within SLA, in and out of business hours.7.Ensures the quality and efficiency provided to our internal and external customers.8.Supports in the implementation of ways to improve working processes within Field Engineering.
The skills you'll needTroubleshootingSystems ConfigurationEquipment Repair & MaintenanceOperationsRegulatory ComplianceEscalation ManagementIssue ResolutionEquipment TestingHealth, Safety & Environment (HSE)
StrategyRisk ManagementCablingTechnical DocumentationData AnalysisSystems InstallationDecision MakingGrowth MindsetQuality AssuranceInclusive LeadershipOur leadership standardsLooking in:
Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.
Owning outcomesI take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.
Building for the futureI build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group.
We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups.
But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact.
We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.
With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria.
We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.