Job Title: Front line support (Hotel Receptionist)
Location: Cork, Ireland (Hybrid)
Relevant Years of Experience: 3-6
Rate: Euros 14–15 /hr.
We have a BPO project for which we are sourcing candidates. The start is slated to be mid-February or early March. The roles will be a 6-month contract to hire. All resources should be willing to go onsite in Dublin at least 2 days a week and should have a hotel industry background.
Responsibilities:
* Provide front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets.
* Manage customer-reported, automated, and human-generated alerts relating to service status as first responder, acknowledge them, and take corrective action following standard operating procedures.
* Understand monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
* Handle Exchange online tasks (Mailbox creation, management, migration, mail-flow, etc.).
* Possess basic knowledge in Networking (TCP/IP, DNS).
* Demonstrate versatility in problem-solving and resolve complex issues ranging from OS and application faults to creatively improving solution design.
* Preferably hold a college degree in Hospitality Management or equivalent.
* Exhibit excellent personal presentation and interpersonal skills, good problem-solving ability, and proficiency in Hotel Property Management Systems, particularly Opera and other PMS.
* Fluent in reading, writing, and spoken English language skills.
* Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.
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