Is this job for you?
Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!
Responsibilities
1. Maintain excellence in store merchandising, detail and customer service
2. Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
3. Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
4. Implement all sales and operations programs
5. Schedule staff for optimum coverage levels
6. Hold daily trigger talks and sales meetings
7. Develop staff through goal setting, coaching and performance evaluations
8. Organize and plan promotions and marketing events
9. Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
10. Promote teamwork within all departments
11. Maintain store inventory levels and accuracy
12. Control and reporting of Accounts Receivable and Accounts Payable
13. Community involvement
Qualifications
14. High school diploma or equivalent; post-secondary education an asset
15. Minimum 3 years retail sales and/or customer service experience
16. 2 or more years retail supervisory or management experience
17. Proven track record in sales, customer service, operations and merchandising
18. Exceptional interpersonal and communication skills, both verbal and written
19. Proven leadership skills
20. Highly developed problem solving skills
21. Excellent negotiating and closing skills
22. Working knowledge of retail systems
23. Good time management skills and work ethic
24. The desire to promote an extreme level of excellence and pride in customer service and store detail
25. Flexibility to work shifts, including evenings and weekends, as required
Why The Brick?
26. A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
27. Competitive remuneration package that will commensurate with experience
28. Career progression potential with plenty of access to ongoing personal and professional development
29. Employee discounts
30. A dynamic environment to showcase your leadership talents.
Apply now
If you’d like to apply for this role, please contact our recruitment team at